FAQs – Shipping

Our Offer

Our service offering summary

Our industry leading Transport portal allows you to consign, track & trace your shipments from anywhere, as well as keep track of your TOTAL activity, expenditure AND POD’s for all carriers used.

How does Our Model Work?

We create logistics solutions that enhance your business and save you money & time in managing your freight. We pro-actively manage the freight and tracking so you don’t have to, leaving your people to focus on your core business, not managing freight outcomes.

We enhance your operations with our multi-carrier platform, which integrates with your systems and ensures the lowest cost default choice & best in class providers.

Our technology modernises your systems, collates all activity into a single system and will allow your business to run smoothly and efficiently without affecting service to your end customer.

Our Promise
We will save you money, make you more efficient, and add many degrees of transparency to your Freight operations

Can I Customise the approach?

Each clients HorecaFusion portal is customised to fit individual client’s needs, whether it be financial reporting for the accounts team, DIFOT and volume reporting for the warehouse and distribution teams.

HorecaFusion simplifies the despatch process by automating carrier selection based on set preferences by you.

Delivery choices include best practice provider, least cost or best ETA. HorecaFusion streamlines the whole booking process to save your team time and minimise errors.

What type of Reporting can I generate?

HorecaFusions’ bespoke reporting suite includes but is not limited to:

– Cost per consignment note, per state, state or carrier, etc.
– Exception reporting etc.
– Weight, Cubic, true delivery
– DIFOT – not carrier generated figures.


– See/Manage all your rates across all carriers in your portfolio.
– Receive quotes across all carriers using our Quick Quote function
– Price comparisons for each consignment to ensure you are selecting the most cost effective option every time

Price to use our Shipping Model

How do I get prices?

Traditionally, transport companies need to understand your freight profile and footprint. They sit down and analyse your data, design a solution that suits your needs and then go to market anonymously and utilise their buying power to present to you a better than market rate, or at lease your hope so!

HorecaFusion Shipping is different, we aggregate the entire wholesale market and present this to the Transport companies in order that you as a Wholesaler are participating in the best Buying Group possible when it comes to freight. You in turn can pass on these savings to your Customers, removing one more point of friction in your sales process.

What Clients do you work for already?

We work for many household brands and companies. Sales volumes of these clients exceeds $1b. Some of our key Vendors and Customers are published on our platform.

How Do I Track Our Goods in Transit?

Our cloud based technology enables full tracking of products. This can also be done from mobile phone. You can view all Carriers on one dashboard from Multiple warehouse.

Is Your Software Truly Free?

Yes – we own it and develop it according to your needs. We give you unlimited licenses for full operational use.

Do We Have To Purchase Labels Via You?

You can bring your own Carrier Rates or use our solution, as you book consignments on the platform, we provide you with comparison pricing and you choose who to use at that time.

Can We Have A Platform Demonstration?

Yes – we can do this at a time convenient to you. Just contact us to arrange.

Can The Software Integrate Into Our Business ERP?

Yes – you can operate from Stand alone software with no set up, to partially integrated or fully integrated into your ERP. This integration creates very strong operational efficiencies. Contact us to find out how.

Payment for Shipping Accounts

How I pay for my shipping account ?

HorecaMarket.Global sets up an automatic weekly payment to settle your shipping account in Arrears. This is offered via Direct Debit payment using a Direct Debit from your bank account, or Credit Cards (fees apply).
We allow you to add shipping Consignments from Monday through Sunday (midnight) and then run your account for all Shipments on Monday at 12.01am.

When will my card be charged?

Your card will be charged once your invoice cycle closes each week, bills are immediately due and payable, no further credit terms are offered.

Which type of Payment Cards do you accept?

At HorecaMarket.Global, you can easily and securely pay by card. We accept MasterCard, Visa, and American Express, in addition to Debit cards.

How do I apply for a Credit Account?

First, you must have a basic account profile with HorecaMarket.Global. Once logged in to the account, you will see an option to Apply for Credit.

Credit Accounts are granted to approved businesses, only when the usual Credit Application criteria has been met.

Above a certain limit, a Credit Account must be guaranteed by a Guarantor, which may or may not be a Director of the Company who operates the business account.

Can I pay by Direct Debit?

Yes, this is our preferred method of payment on the platform and it is also the cheapest in terms of fees.

Can I set up Automatic Credit Card Payments?

HorecaMarket.Global have multiple payment options, including credit cards. These are charged according to your existing terms, which can be automatically marked to be paid on the Invoice Due Date.

Does HorecaMarket.Global charge a Credit Card Surcharge?

All payments by Credit Card incur a Credit Card Surcharge which is provided by Stripe Payments 1.9% (as at 25-4-2021)

Shipping and Delivery

Do you offer express delivery?

As HorecaMarket.Global is a Vendor – Drop Ship model, we cannot offer Express Shipping on all products. However, it may be offered by Specific Vendors on Specific products.

What are my delivery options?

You can choose between two delivery methods: delivery or pick-up. Delivery is the standard delivery option, with the parcel being delivered to the address specified by you. This can be a billing address or any other address (such as your work address) you choose. You will have the option to specify this address during the order process. During the order process, you will be given the option of delivery or pick up.

How much does delivery and returns cost?

Delivery/ freight charges are set by the Vendor and will be shown at Check Out. Return costs are set by the Vendor and are shown on the Vendor’s Store – Home Page

What is Drop Shipping?

All physical products (as opposed to services) are shipped directly by the Vendor when sold through HorecaMarket.Global.
You can refer to your order dashboard to check if an order has been dispatched, as well as see the relevant tracking ID #.
Any queries regarding product shipments should be directed to the product’s Vendor.

What Areas do you NOT deliver to for Alcohol?

Alcohol and Dry Area restrictions for Queensland & The Northern Territory Delivery of freight into the areas specified is restricted, HorecaMarket.Global and its couriers will not deliver to the following postcodes.
Aurukun Postcode – 4871
Bamaga Postcode – 4876
Cherbourg Postcode – 4605
Doomadgee Postcode – 4830
Hope Vale Postcode – 4871
Injinoo Map Postcode – 4876
Kowanyama Postcode – 4871
Lockhart River Postcode – 4871
Mapoon Postcode – 4871
Mornington Island Postcode – 4825
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Palm Island Postcode – 4816
Pormpuraaw Postcode – 4871
Seisia Postcode – 4876
Umagico Postcode – 4876
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4873
Yarrabah Postcode – 4871

What is your quality Guarantee?

Provenance Guarantee All products for sale on HorecaMarket.Global come with our assurance that we guarantee the source and quality of products supplied. Please see our Terms and Conditions for further details.

Can I click and Collect?

Click & Collect In-Store Pickup, may not be an option from certain Vendors, if it is: Shop online Add the products to your Cart Proceed to Check When given the option: ‘Shipping Address’ Choose ‘In-Store Pickup’ and then proceed to payment We’ll contact you with pick up details within 24 hours You can then collect your order from the specified date and time sent to you

What is your shipping policy?

Free shipping is offered on selected products and set by the Vendor. When free shipping is offered, this is subject to exclusions zones. Upon placement of order, additional charges may apply. For any further assistance, please contact us. LINK: https://Horecamarket.global/contactus Shipping is automatically calculated during checkout, however you can get estimated shipping costs before you checkout in your Shopping Cart. As per our Liquor License requirements, HorecaMarket.Global will deliver only to attended addresses, and our driver will require proof that the recipient is over 18 years of age. Where a delivery is not effected due to the provided delivery address being unattended, or where the recipient cannot provide satisfactory proof of age upon request, you will be charged a fee for re-delivery of your purchase. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely. Please allow 3-7 working days to most areas for delivery. (excludes Equipment) Deliveries are only available within Australia – at this stage.

Insurance & Breakage, is it covered?

Given the commercial nature of the products sold on HorecaMarket.Global it is the Customers responsiblity to Insure all Goods in Transit from the time of placing the order. All goods are sold on an CFR basis.

What does CFR mean?

Cost and freight (CFR) is a legal term used in trade contracts. In a contract specifying that a sale is cost and freight on HorecaMarket.Global, the VENDOR is required to arrange and pay for the carriage of goods to the destination address. With a cost and freight sale, the Vendor is not responsible for procuring marine Transit insurance against the risk of loss or damage to the cargo during transit.

What happens if my order is short supplied?

Short Supplied orders: In the first instance please raise your concerns with the Vendor. If the Vendor accepts your Claim for a Short Delivery, they will need to advice HorecaMarket.Global to raise a Credit Note on your account. At our discretion, and depending on the circumstances we may offset the applicable refund against any outstanding invoice on your account, or refund it to you partially or in full.

My Account

Do I need a Liquor License to register?

Given we sell 1000’s of products, many of which are not Alcohol, No, not unless you intend to purchase Alcohol. If you do intend to purchase alcohol, you will need to appropriate a Liquor License.

How do I apply for a Credit Account?

First, you must have a basic account profile with HorecaMarket.Global.

Once logged in to the account, you will see an option to Apply for Credit.

Credit Accounts are granted to approved businesses, only when the usual Credit Application criteria has been met.

Above a certain limit, a Credit Account must be guaranteed by a Guarantor, which may or may not be a Director of the Company who operates the business account. How to Apply for a Credit Account How to Apply for Credit with HorecaMarket.Global Thank you for your interest in becoming a Customer, to register firstly go here to apply: https://HorecaMarket.Global/register

Once you have done this you will have a Customer Number. You will need to have placed a minimum of 3 prepaid orders on the marketplace prior to your Credit Account application being accepted.

You can now apply for Credit for your venue. Steps Involved:

  1. You will need to complete the following online forms:
    Application for Credit – Commercial Trading Account > https://Horecamarket.global/en/application-for-credit-commercial-trading-account Application for Credit – Guarantor – Guarantee and Indemnity > https://Horecamarket.global/en/application-for-credit-guarantor-guarantee-and-indemnity
    Application for Credit – General Credit Terms > https://HorecaMarket.Global/en/application-for-credit-general-credit-terms
  2. Once these mandatory forms are completed we can then assess your Company for credit.
  3. Typically our turn around time is expected to be within 24-48 hours. However, depending on your entity and data provided, we may approve you as quickly as within an hour.
  4. Our determination will be final. If you have been declined, we will happily reassess and invite you to reapply, after you have been trading with HorecaMarket.Global for more than 3 months. Minimum spends apply. If you have further questions you can contact us here: https://Horecamarket.global/contactus

How do I reset my password ?

To reset your password simply click ‘Login’ on the top right hand corner of this page. Then click on “Forgot Password?” under “I am a returning customer”.

Enter your email address and click send.

You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.

How do I register an account?

Selling or Purchasing. If the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not, your order will be sent to your billing address.

Is it easy to setup and customise HorecaMarket.Global?

Yes. HorecaMarket.Global is designed as an out of the box solution where you can be setup and using it within a couple of hours. Simply add your product menu & customers and you’re ready to go. And if you use Xero you can be set up in less than an hour

Do you charge a Set Up fee?

We do not charge a Set Up fee, ever.

How do I know my data is safe with HorecaMarket.Global?

HorecaMarket.Global is PCI Compliant We take privacy seriously and recognise the importance of protecting the privacy of information collected by using HorecaMarket.Global. For more information see our Privacy Policy, and also refer to The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.

How to get a ShippingQuote?

How do I get a Vendor to provide a Quote?

First, you need to have an account set up. List the products that you are interested in getting a quote for and contact the Vendor of those products to discuss if tiered or quantity discounts are available for those products.

Fee Structure

Do you charge an account Set Up fee?

We do not charge any set-up fees, whatsoever.

Do you charge a Platform Subscription fee?

We do not charge a Subscription fee for using the platform. We believe as business partners we should try to help you not to create more costs within your business. We want to create a corporative model for businesses Our aim is to reduce your fixed costs of operations, sales and IT infrastructure, and increase your Gross Profit and correspondingly your Net Profit.